CSOS Compliance Guide
Navigate Community Schemes Ombud Service requirements and ensure your scheme meets all CSOS compliance standards.
Assess CSOS ComplianceWhat is CSOS?
The Community Schemes Ombud Service (CSOS) is an independent regulator established to protect the rights of residents in community schemes (including sectional title schemes) and to promote compliance with the Sectional Titles Schemes Management Act (STSA).
CSOS investigates complaints, enforces compliance, and provides guidance to schemes on governance best practices.
CSOS Compliance Requirements
Governance Standards
Schemes must maintain proper governance structures, hold regular meetings, and keep comprehensive records.
Financial Transparency
Annual financial statements must be audited and distributed to residents. Budgets must be approved before implementation.
Resident Communication
Schemes must communicate regularly with residents and provide access to governance information.
Dispute Resolution
Schemes must have procedures for resolving disputes and responding to resident complaints.
CSOS Cooperation
Schemes must respond promptly to CSOS inquiries and comply with CSOS decisions.
CSOS Complaint Process
- Complaint Filing — Residents can file complaints with CSOS regarding governance or compliance issues.
- Investigation — CSOS investigates the complaint and gathers evidence from both parties.
- Findings — CSOS issues findings and recommendations.
- Compliance — The scheme must comply with CSOS decisions or face penalties.
- Appeal — Either party can appeal CSOS decisions through the appropriate channels.
Consequences of Non-Compliance
Schemes that fail to comply with CSOS requirements may face:
- Financial penalties
- Legal action by CSOS
- Reputational damage
- Personal liability for trustees
- Difficulty obtaining insurance or financing
Ensure CSOS Compliance
Take the free assessment to identify compliance gaps and create a remediation plan.
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